FAQ

• Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
• Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended.  If you are using a mobile device, please view the screen in landscape mode.
• If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
• Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
• Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/ iOS 12.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
• Minimum internet connection: 5 Mbps for seamless video playback
• Minimum screen resolution: 1024 x 768
• Allow JavaScript and Cookies
• Disable pop-up blockers, ad blockers or VPN for the Virtual Congress platform URL
• Firewalls: Use off a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. Organiser is not responsible for the default restrictions of your institute or company internet provider, network or state.
• Clear your cookies and cache: If you experience any issues accessing the platform, we suggest you clear your cookies and cache following the instructions found here.

You may view the virtual experience on a slower connection; however, some users may experience load times that are longer than normal with larger content items. We recommend:

• A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
• Disconnect from VPN or corporate networks (if possible)
• Disable ad blocker or pop-up blocker
• Close any unnecessary applications
• Refrain from browsing the internet, streaming media and/or downloading large files during this time

The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl + [scroll in or out with your mouse or keypad]. This option can also be found in the tools or view menu.

If you are using a tablet, please view in a landscape mode.

• If you have internal speakers, make sure they are not muted
• If you have external speakers, make sure they are powered on and are not muted
• Make sure you have not lost internet connectivity
• Run a System Check on the prerequisites aforementioned

• When logged into the platform click on ‘Programme’ on the navigation bar.

• If you are in the congress Lobby, click at the auditorium door to enter the sessions.
• Delegates attending live sessions will be able to ask questions via Slido on the right of the screen. You may choose to raise questions with your registered name or anonymously.

• All sessions are recorded.
• Within a week after the congress, “On-Demand Videos” will be made available on the platform, and will be accessible for 90 days.

Unfortunately, translation service is not available.

On your computer, open Chrome. At the top right, click More. Settings. At the bottom, click Advanced. Under "Privacy and security," click Content settings. Click JavaScript. Turn on Allowed (recommended).

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

The virtual platform provider has established a single sign-in-experience for delegates. For ease of use access, delegates can use their registration profile login and password to access the Virtual Congress. The organiser remains the data controller.

Click on the ‘Chat’ button for LIVE support. During the live congress days (times advertised above), the staff will be available to assist you via the help chat function.